Refund Policy

GENERAL CONDITIONS

All applications developed by TGSANE TECHNOLOGIES and available for buy.

If you are not satisfied with Application purchased directly from Duplicate File Scanner (Application purchased from a third party must be returned to the third party and is subject to the return policies of that particular reseller), please contact our Customer Support Team (either by email or by phone) within 30 days of your purchase to receive a refund. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

In case you are issued a refund, it should appear on your credit card statement within 7 to 10 business days. Upon receiving a refund you shall cease all use and destroy all copies, full or partial, of the Application for which you no longer possess a valid, purchased license. Duplicate File Scanner reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.

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NON-REFUNDABLE CASES

Duplicate File Scanner may decline refund claims in the following cases:

1. Application purchased for the wrong platform.
2. Hard copies, including shipping charges.
3. Inability to operate the Application in your computing environment.
4. Inability to use the Application due to an operator error.
5. We will not refund or credit the difference between the price you were charged and the limited-time price reduction, such as those that occur during special sales events.
6. Please note that coupon details must be filled in before proceeding to the order check-out. We will not apply discounts in retrospect, i.e. to orders that have already been.

Please note that we can only accept refund claims for products purchased via our online store – purchases made from the Mac App Store and retail stores such as Amazon.com are subject to those stores’ refund policies.